This policy explains how refund requests are reviewed for professional services, project deposits, consulting work, milestone payments, digital deliverables, and custom technical engagements.
Applies to
Paid services, consulting, project deposits, and digital deliverables
Review basis
Refund requests are reviewed against written scope and completed work
Contact
shanto@shantopaul.com
This Refund Policy explains how refund requests are handled for paid services, consulting, development work, technical audits, SEO services, software review work, and other professional engagements connected to ShantoPaul.com. The exact refund terms for a project may also be defined in a separate written agreement.
Most services are custom, time-based, knowledge-based, or milestone-based. Because these services involve planning, research, communication, technical review, design, development, or strategy work, refunds are not automatically available once meaningful work has started or deliverables have been shared.
Deposits, booking fees, discovery payments, and upfront retainers may be non-refundable when they reserve time, cover initial research, begin planning, or compensate early project preparation. If a deposit is refundable, that condition must be stated clearly in the written project agreement.
For milestone-based projects, payments are connected to specific phases, deliverables, or work periods. Completed and approved milestones are generally non-refundable. If a project is paused or cancelled before a milestone is complete, the remaining balance may be reviewed based on work completed, time spent, and project scope.
A refund may be considered if no substantial work has started, a duplicate payment was made, a billing error occurred, or a written agreement includes a specific refund condition. Refund requests are reviewed fairly, but approval depends on the project status, evidence, agreement terms, and completed work.
Completed deliverables, approved milestones, consultation calls already delivered, research time, technical audits, strategy documents, custom code, design drafts, SEO recommendations, setup work, and downloadable or transferred digital assets are generally non-refundable unless a written agreement states otherwise.
If you need to cancel a project, notify me as early as possible. Cancellation does not automatically remove responsibility for work already completed, scheduled time, third-party costs, or approved milestones. Any remaining balance or partial refund will be reviewed according to the project agreement and actual work completed.
To request a refund review, email shanto@shantopaul.com with your name, project title, invoice or payment reference, reason for the request, and any supporting context. Refund reviews may require verification of payment records, project status, deliverables, and communication history.
This Refund Policy may be updated as services, payment workflows, business processes, or legal requirements change. The latest version will be published on this page with an updated effective date. Project-specific written agreements may override general policy language where clearly stated.
Include your project name, invoice or payment reference, request reason, and supporting context so the payment record and project status can be reviewed.